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General Information - Full Service Menus
Sit Down and Buffet Dinners


Menu, Prices, Charges and Guest Counts
Menu Selections: These menus are suggestions only. Our catering staff would be pleased to customize a menu to meet your needs. If you or your guests have special dietary requirements (gluten or dairy free, vegan, etc.), we will try to accommodate all requests as best as we can. Special diet requests will need to be ordered ahead of time.  If you are planning a sit down dinner, we ask that you limit your entrees to two choices only. If more than two entrees are necessary (including vegetarian and children’s options), there will be an additional charge (usually a flat $100). Customers may want to look at our hors d'oeuvres menu and picnic menu for additional menu ideas. Children's (age 3-10) menus and pricing are available.
Dishware/Linens: All menus include durable high-end plastic dishware (dinner plate, salad bowl, flatware and water glass). Paper dinner napkins and biodegradable cake plates are also included if needed. Or, for our eco-friendly customers, we also have all biodegradable service. Gaylord Catering has a complete inventory of china dishes, stainless steel flatware and glassware. Full china service is $4.00 per person (includes china dinner plate, cup and saucer, glass salad plate, stainless steel flatware, biodegradable water glass and cake plate). If your facility has china service, we can use their china however there would be a dishwashing fee for Gaylord Catering to wash and put away the dishes.

Buffet linen table covers are included in the price. We have linen table covers (available in white or ivory) for guest tables at an additional cost of $6.00 per table. If you would like to upgrade to a linen napkin, the additional charge is 75¢ per person (usually white but other colors are available). If linen skirting is necessary, we have that available for an additional charge too.
Service Staff and Extended Serving Times: We do not charge an hourly fee for service staff. Our dinner prices include four and one half hours of service staff (five hours if using china). The service staff hours include setting of the tables, serving the meal and clean up after the meal.

We understand that events do not always go as scheduled. If our staff is delayed in serving dinner or you would like our service staff for a longer period, the additional charges will be $25 per hour per service staff. If you are delayed in serving dinner, and we are required to go beyond the stated service staff time, we will bill you for these additional charges. Buffet dinners are typically served for one hour.

Prices, Service Charges and Taxes: All of our prices are subject to change without notice. We guarantee our prices 90 days before an event. Severe market fluctuation will result in price adjustments from time to time. An 18% service charge will be added to all dinner prices. (This is not a gratuity. A gratuity is at the discretion of the customer based on their level of satisfaction). Applicable state and county taxes will be added to the menu price, facilities fees and service charges.


Additional charges apply when your event is scheduled at certain locations:

Facilities Fees:

Cambridge Winery - 15%
East Side Club - 12%

The Fields Reserves - 10%

Madison Turner Hall - 10%
Monona Community Center - 10%
Olbrich Gardens - 10%
The Round Table - 11%
Warner Park Community Recreation Center - 10%
Waunakee Village Center - 10%


These are mandatory fees set forth by each location. These fees will be added to your final bill. The fees are passed directly to the respective location. Additional charges may apply at other facilities.
For events outside the Madison area, there is an additional mileage charge of $1 per mile to and from your location. Additional staff travel charges may apply.

Final Guaranteed Numbers: We need an estimated number of guests at the time you reserve the date. We require your final guaranteed number one week before your event. Your guaranteed number can be increased, but not lowered, up to 72 hours before the event. After this time, no changes will be permitted. We are always prepared to serve 5% more than your guaranteed number of guests. If we serve more meals than what you guaranteed, we will bill you for a mutually agreed upon number of additional meals.



Reunion Deposits: We need an initial payment of $500 to reserve your date for receptions and class reunions. The $500 deposit is welcome anytime but should be received in our office at least four months before your reception or class reunion. Your initial payment is non refundable if you cancel your reception for any reason. We will apply the initial payment to your final bill. We will mail a contract confirming your menu and costs once you have decided your menu and we can confirm the price (within 90 days of the event). Your signed contract should be received in our office at least two months before your event.

Payment for Other Events: We will mail an invoice the day following your event and payment is due in ten days, unless you have made prior arrangements. Payments can be made by check, cash or credit card (MasterCard, VISA, American Express or Discover). We accept credit cards with prior approval and the transaction must be completed through our office. There will be a 3% surcharge for credit card payments over $1000.


Food Allergies: All food is prepared in a commercial kitchen that handles nuts, shellfish, raw eggs and other allergens regularly. If food allergies exist, you are responsible for making alternative eating arrangements. If a guest has specific dietary requirements (gluten free, dairy free, vegetarian, vegan, etc.), we will do our best to accommodate the request.

Left Over Food: We will donate any acceptable leftovers to local homeless shelters and/or missions. The customer is entitled to take all meals which are billed for, but not consumed and have not been held too long. Said meals will be made available to the customer, in proper containers, at the conclusion of the event. The customer is not entitled to the 5% amount of food that the caterer prepares over the customer's guaranteed number. Upon acceptance of leftover meals, the customer assumes full responsibility for their transportation and proper storage. The customer agrees that upon customers’ acceptance of said meals at the conclusion of the event, Gaylord Catering Service, Inc. is released from all claims, damages, causes of action or liabilities which may arise as a result of the consumption of said meals.

Other Information: We provide our staff (and some times facilities on-site staff) with a meal while working. Extra food is included to feed them and we do not bill you for the food.  You will have to include your vendors in the guest count if you intend for them to eat. We are not responsible for any table or chair arranging or dining room lay out. That is your responsibility or that of the hall. We can help you with this if you need some direction.